Customer and Technical Support Specialist

Morris & Dickson Co., LLC • Shreveport, LA

123d

About The Position

In this role, you’ll deliver outstanding assistance, ensuring customers have seamless experiences with our products and services. You’ll work closely with our Sales team and play a crucial part in driving customer satisfaction and operational success. Reporting to the Customer Service Manager, the Customer Support Specialist will be the backbone of our Customer Service team.

Requirements

• A minimum of 2 years of college education or relevant training in a related field.
• Proficiency in Windows operating systems and Microsoft Office 365 (Word, Excel, Outlook, Teams).
• Familiarity with mobile applications and ticketing systems such as Freshdesk or Zendesk.
• Basic knowledge of web ordering systems and EDI business transactions.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• Previous background in healthcare or technical support.
• Familiarity with healthcare-related systems is a plus.
• Strong problem-solving and analytical skills.
• Exceptional verbal and written communication abilities.
• Ability to thrive in a team-oriented environment.
• Adaptability and eagerness to learn through continuous training.

Responsibilities

• Provide top-tier technical support via phone, email, and ticketing systems, such as Freshdesk and Zendesk.
• Assist customers with web ordering systems, troubleshooting issues efficiently.
• Collaborate with distribution centers and various departments to optimize ordering processes.
• Offer technical guidance for our online order portal, focusing on urgent customer needs.
• Investigate and resolve customer complaints by implementing solutions to improve their experiences.
• Ensure adherence to DEA guidelines, safety protocols, and quality standards through accurate documentation.
• Support web-based and EDI ordering platforms, handling basic troubleshooting for EDI transactions.
• Follow up with customers to provide updates and confirm that issues are resolved.
• Participate in ongoing training to expand your knowledge of products and systems.

Benefits

• Medical, Dental, and Vision Insurance
• HRA, HSA, and FSA reimbursement accounts
• Basic & Voluntary Life Insurance
• Short & Long-term Disability Insurance
• Paid Time Off
• Paid Holidays
• Fitness Program Reimbursement
• Employee Assistance Program
• 401K Savings Plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees