Customer and Technical Support Representative

Vertical Screen • Warminster, PA

87d • $16

About The Position

The Customer Service - Technical Support Representative applies general internet and computer knowledge to provide Tier 1 and Tier 2 level of software support, training, and troubleshooting over the phone for clients, applicants and vendors. This is an on-site position located in Warminter, PA. We are seeking the hours of M-F from 10am-6pm. This position pays $16hr.

Requirements

• Strong time management and organizational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Must be detail oriented.
• Must have excellent oral and written communication skills.
• Must have strong telephone skills and be able to work with a diverse population.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects.

Responsibilities

• Provide both 'Tier 1' and 'Tier 2' level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
• Respond to internal or external user requests for service and determine nature and extent of support needed.
• Provide support or refer to the appropriate staff member.
• Respond to software problems on site or over the phone, chat and/or email.
• Investigate error messages and determine resolution.
• Train users in startup, basic, and advanced use of our websites.
• Provide timely and accurate information to incoming client requests.
• Process client orders/changes according to established department policies and procedures.

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED