Customer and Retention Manager
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About The Position
At Snif, our customer informs everything we do — from the products we release, to the way we communicate and evolve the brand. There is no person more important than our customer, and no objective more critical than fostering loyalty and community. As the Customer and Retention Manager, you’ll play a major role in Snif’s retention marketing efforts. You will support planning, execution, and analysis across key initiatives including email and SMS marketing, subscriptions, loyalty, sampling, and customer surveying. This role calls for a motivated, customer-centric thinker who excels at bringing ideas to life through cross-functional collaboration and meticulous, thoughtful implementation. Highly-organized and detail-oriented, they ensure seamless execution across multiple channels. With a test-and-learn mindset, they embrace creative and innovative approaches while continuously optimizing for engagement and retention. The Customer and Retention Manager will report directly to our VP of Customer and Retention, and will work closely with our teams across marketing, creative and brand, retail, and product development.
