In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). Authorable Workflows are a pivotal element supporting one of gTech's top strategic goals for NextGen User Care incorporating AI. Our team influences product support strategy to improve our customers' ability to self-resolve issues in simple and efficient ways, and increases efficiency of the support experience by automating end user support cases, setting the bar high for customer care at Google. As a Customer and Partner Solutions Engineer on the gUP Tools Authorable Workflow team, you'll collaborate with a diverse set of cross-functional stakeholders across Engineering, Product, and Design teams to compose, deploy, and test automated workflows, unblock API integrations, and architect in-house tooling and reporting solutions. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
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Job Type
Full-time
Career Level
Mid Level
Industry
Web Search Portals, Libraries, Archives, and Other Information Services