Customer and Operations Support Representative

Stratas Foods • Memphis, TN

100d

About The Position

The Customer & Operations Support Representative role exists to provide support to the Research, Development, and Innovation strategy of unlocking operations process expertise and customer confidence in both the production and application use of our shortening, margarine and oils products. This role is a mid-level Product Development position and provides three key deliverables: leads or actively participates in more advanced product development initiatives, leads or actively participates in internal technical training sessions on critical attributes of shortening, margarines, and oils from a product quality and efficiency perspective, and acts as a sales support representative in helping customers utilize products in their manufacturing processes with onsite support to their product development and operations team.

Requirements

• BS Food Engineering / Science or related field or Associates and equivalent Industry Experience.
• Minimum of 5 years Product Development and/or Operations experience.
• Strong mechanical aptitude and solid food science expertise.
• Strong command of ingredients/functionality.
• Basic knowledge of fats & oils chemistry and processing.
• Knowledge of experimental design.
• Good communication skills; verbal, active listening, and written.
• Proactive and creative problem-solving skills.

Responsibilities

• Overall Responsibility and Internal (e.g., Operations) & External (Customer) Customer and Operations Support Duties.
• Responsible for driving rigor behind safety policies and procedures within the pilot plant and delivering against RDI safety goals.
• Ensures all equipment is serviced and maintained via active leadership of the PM program.
• Provides proactive and reactive product development scale-up support at the Stratas Operational Facilities.
• Participates in the development/execution of internal & external technical training sessions.
• Provides technical support as needed or assigned.
• Assists in troubleshooting and complaint resolution.
• Supports cost savings and/or enhanced performance projects as assigned.
• Participates in periodic audits of competitive products to identify developmental gaps and product improvement opportunities.
• Performs additional duties as assigned.

Benefits

• Medical
• Dental
• Vision

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees