Customer and Operations Support Representative

Stratas Foods • Memphis, TN

99d

About The Position

The Customer & Operations Support Representative role exists to provide support to the Research, Development, and Innovation strategy of unlocking operations process expertise and customer confidence in both the production and application use of our shortening, margarine and oils products. This role is a mid-level Product Development position and provides three key deliverables: leading or actively participating in advanced product development initiatives, leading or actively participating in internal technical training sessions on critical attributes of shortening, margarines, and oils, and serving as a sales support representative to help customers utilize our products in their manufacturing processes.

Requirements

• BS Food Engineering / Science or related field or Associates and equivalent Industry Experience.
• Minimum of 5 years Product Development and/or Operations experience.
• Strong mechanical aptitude and solid food science expertise.
• Strong command of ingredients/functionality.
• Basic knowledge of fats & oils chemistry and processing.
• Knowledge of experimental design.

Nice To Haves

• Decisive judgment and sound and accurate judgment.
• Good communication skills; verbal, active listening, and written.
• Proactive and creative problem-solving approach.

Responsibilities

• Overall Responsibility and Internal (e.g., Operations) & External (Customer) Customer and Operations Support Duties.
• Responsible for driving rigor behind safety policies and procedures within the pilot plant and delivering against RDI safety goals.
• Ensures all equipment is serviced and maintained via active leadership of the PM program.
• Provides proactive and reactive product development scale-up support at the Stratas Operational Facilities.
• Participates in the development/execution of internal & external technical training sessions.
• Provides technical support as needed or assigned.
• Assists in troubleshooting and complaint resolution.
• Supports cost savings and/or enhanced performance projects as assigned.
• Participates in periodic audits of competitive products to identify developmental gaps and product improvement opportunities.
• Performs additional duties as assigned.

Benefits

• Medical
• Dental
• Vision

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees