Customer Analyst, Mass Channel | Bentonville, AR

dsm-firmenich

4d • Remote

About The Position

Ready to make an impact on category leading brands with the world's top retailers? Join our i‑Health Sales team as a Customer Analyst, Mass Channel, where you'll drive strategic partnerships with Walmart and Target by turning complex data into clear, actionable insights that fuel growth and strengthen category leadership. Blending analytics and storytelling, you'll influence decisions across shopper behavior, pricing, promotion, assortment, and innovation while leveraging tools like Scintilla and Nielsen to power consumer acquisition. Partnering closely with Sales, Commercial Excellence, and external teams, you will elevate how data drives action and help shape the future of consumer wellness within an amazing, fast-growing company. Location: Fully remote, home-based role in Bentonville, AR. At i-Health (a dsm-firmenich company), consumers and brands are at the heart of all we do. We are on a mission to unlock self-care for overlooked and unspoken health needs. As leaders in our respective categories of Microbiome (Culturelle® Probiotics, Lacteol® Postbiotics) and Women's Health (AZO® intimate health and Estroven® menopause solutions), we strive to be the thought leaders and change makers, carrying the responsibility to shape the future of our categories and bring inspired, approachable science-backed solutions to our core audience of women and families. Discover more at dsmihealth.com

Requirements

• Bachelor's degree and 3+ years of CPG industry experience with a strong analytics background.
• Proficient in syndicated data and analytics platforms required (Scintilla, Nielsen) and data visualization tools like Power BI or Tableau.
• Strong ability to analyze, interpret, and communicate data to drive informed business decisions.
• Effective at prioritizing, multitasking, and meeting deadlines in a fast‑paced environment.
• Proven collaboration skills across cross‑functional and virtual teams, with excellent communication and presentation abilities.

Nice To Haves

• Familiarity with Health & Wellness categories preferred and demonstrated comfort working with complex data tools.

Responsibilities

• Develop, maintain, and present accurate KPI dashboards and reporting to guide business decisions.
• Transform raw data into compelling insights, brand storytelling, and presentations for internal and external audiences.
• Analyze syndicated, category, competitor, and industry data to identify trends and deliver actionable recommendations.
• Measure pre/during/post program performance and rapidly adapt analytics approaches to evolving market dynamics.
• Provide pricing, promotion, and retail media effectiveness insights to optimize brand and customer strategies.
• Collaborate cross‑functionally and with external partners while championing analytical best practices and continuous learning.

Benefits

• An opportunity to work on category leading brands in exciting growth areas in self-care.
• A Customer-first approach, working with outstanding retail partners to drive category growth.
• Tools to shape retail insights that drive meaningful change and impact.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Recognition and celebration of your efforts and accomplishments.
• Competitive pay, career growth opportunities and outstanding benefits programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level