Customer AI architect (post-sales) (US)

WRITER•New York, NY

114d

About The Position

We're seeking a highly skilled Customer AI architect to join our team. This role is both technical and customer-facing, requiring a unique blend of technical expertise and exceptional interpersonal skills. As a Customer AI architect, you will partner with your customers to support them in uncovering, and then creating solutions to serve their business needs, including creating custom applications and working through our APIs. Success will mean a meaningful increase in the number of customers actively leveraging these solutions in high-impact ways. Your positivity, sense of curiosity, and ability to create champions from early adopters in the generative AI space will help shape our entire culture. If you have a builder mentality, this is the role for you. You'll initially report to our VP of Technical delivery.

Requirements

5+ years of experience in technical roles in SaaS, including 3+ years in solutions architecture or technical account management
Experience managing a customer book of business with a white-glove approach
Proven experience working with Fortune 500 customers for a high-growth, B2B SaaS company
Solid coding proficiency in Python
Experience with APIs, prompt design, and linguistic principles
Excellent communication and collaboration skills, with the ability to translate complex technical concepts into practical business language
Ability to lead discovery sessions with multiple stakeholders, including those at the CIO level

Nice To Haves

Experience with generative AI and prompt engineering
Knowledge of natural language processing and machine learning concepts
Bachelor's degree or higher in Computer science, Linguistics, or a related field

Responsibilities

Collaborate with customers to scope use cases that require customized solutions, validate technical feasibility, and own the implementation
Develop and maintain a deep understanding of our solutions, the broader AI and LLM landscape, and our customers' ecosystems to provide prescriptive solution recommendations
Design and develop custom templates, deploy Knowledge Graph capabilities, and act as a technical resource for customers to leverage our APIs
Communicate limitations and propose solutions, including scope, resource needs, and projected timelines
Work closely with Engineering to QA outputs from implementation, calibrate, and iterate until optimal results are achieved
Develop new processes, systems, and workflows to reduce time-to-value for customers
Ensure comprehensive documentation and processes are in place to support customers' technical integration needs
Communicate customer feedback to Product and Engineering teams to inform product enhancements