The Customer Advocate serves as a liaison between our customers, division teams, and trade partners, with a focus on upholding our commitment to delivering a spectacular customer experience and a positive company reputation. The advocate facilitates the warranty and other home maintenance programs processes, including addressing escalated issues identified on the company's social media platforms and those received through the New Home Call Center. This includes investigating, analyzing data, maintaining accurate claims records, and identifying the appropriate resolutions. Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy.