Customer Advocate, Remote
Disabled Veteran Solutions
2d•Remote
About The Position
As a Customer Advocate, you will serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy. You will support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems. This role is fast-paced, structured, and highly impactful. You will be trusted to manage sensitive information, solve complex issues, and deliver a consistently high level of service.
Requirements
- High School Diploma, Associate Degree or higher preferred
- Strong computer application and technical skills
- Proficient with Microsoft Word, Excel, Outlook, Teams
- Excellent attention to detail and organizational ability
- Prior customer service experience handling complex or sensitive issues
Nice To Haves
- Experience in high-volume or call-driven service environments
- Experience in high-level, customer facing role in retail focused on customer service
- Healthcare, insurance, or medical terminology knowledge
- Background in social work, behavioral health, or advocacy-based roles
Benefits
- Competitive Pay Based on Qualifications
- Bonus opportunities available
- Competitive benefits package
- Long-term growth and advancement opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
