Customer Advocate

Chapman Automotive Group•Chandler, AZ

7d•$20•Onsite

About The Position

At Chapman Automotive Group, our mission is simple: to be the leading automotive group in Arizona and Nevada by building strong, lasting relationships with our customers through superior customer service. Our Customer Advocates are dedicated professionals committed to supporting Chapman's vision of exceptional service. We are looking for enthusiastic, forward thinking, and compassionate individuals to join our team! This role is a vital component of the customer experience, and we expect the best. The right individual is determined, kind by nature, and always strives for excellence. If this sounds like you, apply today to accelerate your career at Chapman Automotive Group!

Requirements

A minimum of 1 year of experience in a customer service role is required.
Exceptional verbal and written communication skills.
Strong interpersonal skills, demonstrating the ability to think from the customer's perspective and show empathy.
Team oriented with the ability to work independently when required.
Fluent in written and verbal English.
Must pass a pre-employment background check and drug screening.

Nice To Haves

Experience working in a high-volume inbound call center environment is preferred.
Proficient with software and technology. Experience working with dual monitors is a plus.
Bilingual is a STRONG plus!

Responsibilities

Facilitate communication between customers and dealership counterparts via email & phone.
Assist customers with scheduling service appointments.
Provide clear, helpful communication to everyone you interact with.
Multitask between speaking with customers and notating customer accounts.

Benefits

Competitive Compensation: Starting at $20 per hour, plus monthly Quality Assurance bonuses following 90 days of employment.
Professional Development: Access ongoing training and growth opportunities to advance your career.
Supportive Team Environment: Join a collaborative team where your contributions are valued.
Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
Volunteer Opportunities and more!
Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.