Customer Advocate

Blue Cross of Idaho • Meridian, ID

13d • $19 - $27

About The Position

Our Customer Advocates are the key to what we "do" at Blue Cross of Idaho! Join our team, providing outstanding customer service in a fast-paced, customer-focused contact center environment. We receive, research and respond to inquiries from members, providers, and BCI team members relating to benefit, claim or enrollment queries on our lines of business.

Requirements

• Phenomenal verbal and written communication
• Computer skills, such as Microsoft Office Suite, data entry, software applications, and intranet/internet navigation
• Work schedules will fall within hours of operation, Monday-Friday starting as early as 7pm or finishing as late as 7pm; some Saturdays 8a-12pm

Responsibilities

• Responds to inquiries from policyholders, providers and/or other for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Documents interactions through internal tracking system.
• Perform other duties and responsibilities as assigned.
• Work periodic overtime as requested.

Benefits

• We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees