Customer Advocate, Cleveland

Owens & Minor•Cleveland, OH

12d•$60 - $75•Onsite

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated salary range for this position is $60-75K. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Customer Advocate to support UH- 140M in Distribution business

Requirements

Bachelor’s Degree
2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
Or any equivalent combination of education and experience to meet the above requirements
Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
Strong ability to use multiple systems and various report software to combine and synthesize information.
Strong verbal and written communication skills.
Strong influencing skills
Ability to work independently
Able to facilitate problem solving

Responsibilities

Develops and maintains strong, account-specific operational processes and performance with the customer.
Performs duties on-site with the customer, reacting in a timely manner to customer information and requests.
Manages and ensures contract compliance to all agreed terms and conditions.
Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer.
Acts as liaison between the Hospital and division department heads to ensure smooth conversions.
Drive conversions and manages data.
Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.).
Completes Sales analysis for customers and sales teams.
Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets.
Manages pricing, including sharing pricing information and addressing pricing issues with customers.
Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer.
Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
Evaluates usage spikes with the customer.
Reviews remaining allocations with customers and sends requests for additional allocations to PAS.
Converts additional Not Stocked products to Stock.
Sets up new accounts/ship-to information.
Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.).
Performs additional duties as directed.