Customer Advocate

RAND WORLDWIDE SUBSIDIARY INC•Tampa, FL

9d•$45,000 - $55,000•Onsite

About The Position

We are looking, for high-energy, proactive Customer Advocate to be an agent for customer satisfaction and retention to work in our Tampa office. IMAGINiT Technologies, a division of Rand Worldwide, is a leading provider of Autodesk design and engineering solutions. IMAGINiT provides CAD software and technology expertise to companies across North America. You will have a great team standing behind you, but you will need to bring motivation, persistence, and a sincere desire to help customers reach their business goals. Job Description Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract. Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution. Assessing internal processes and proposing improvements that directly affect customer retention. Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software. Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions. Provide customers with usage data analytics to optimize their digital solutions. Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.

Requirements

Bachelor’s degree in communications, marketing, or related field preferred or comparable experience
2 years of experience in CUSTOMER RELATIONS role
Strong technical acumen
Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction
Excellent verbal and written communication skills
Ability to work at a high level with multi-tasking.
Strong presentation skills
Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.

Responsibilities

Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
Assessing internal processes and proposing improvements that directly affect customer retention.
Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
Provide customers with usage data analytics to optimize their digital solutions.
Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.