Customer Advocate Lead (Customer Service Specialist 4)
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About The Position
Washington State Department of Transportation (WSDOT) is a multimodal organization with a global reputation for excellence! Our dedicated workforce is responsible to plan, design, build, and operate an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 18,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, executes an award-winning Active Transportation Plan, holds a record for the world's widest tunneling project, and operates the largest ferry system in the nation! WSDOT is currently seeking a Customer Advocate Lead in Renton, WA. This position will handle customer service issues and escalations or inquiries via WSDOT headquarters, State Legislature, Attorney General, and other agencies. This position will also serve as the first point of contact for customer inquiries outside of the call center. This position will advise and identify improvements on customer service quality using analysis of customer issues.
