Customer Advocate I

Subaru Of America • Camden, NJ

396d • $40,000 - $50,000

About The Position

The Customer Advocate I position at Subaru of America involves providing exceptional service and support to customers in a call center environment. The role focuses on resolving vehicle problems, both warranty and non-warranty related, while fostering brand loyalty and ensuring customer satisfaction. The advocate acts as an advisor to customers regarding Subaru products and services, utilizing strong communication and problem-solving skills to address inquiries effectively.

Requirements

• Bachelor's degree in a relevant field or high school diploma with at least six years of customer service experience.
• 2-4 years of relevant customer service experience.
• Excellent phone and writing skills.
• Ability to type and enter data while on the phone.
• Strong negotiation and conflict resolution skills.
• Ability to work independently and in a team environment.

Nice To Haves

• Experience in a call center environment.
• Familiarity with automotive products and services.

Responsibilities

• Responds to customer contacts regarding Subaru products, warranties, and retailer-related issues.
• Makes outbound calls to customers to set follow-up expectations.
• Manages customer caseload to ensure follow-up and case closure according to department standards.
• Makes financial decisions related to customer goodwill and Policy Adjustment Requests on a case-by-case basis.
• Works with Subaru retailers, distributors, and regional personnel to resolve customer cases.
• Completes mandatory department training and individual skill development training.

Benefits

• Profit sharing
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED