Customer Advocate I

Health Care Service Corporation • Springfield, IL

404d • $35,776 - $56,472

About The Position

The Customer Advocate I position at Health Care Service Corporation (HCSC) is an entry-level role focused on providing exceptional customer service in a call center environment. The role involves assisting members and physicians by responding to inquiries via phone and written communication, conducting research, and ensuring accurate and objective responses. Employees are empowered with development plans to foster growth and career fulfillment within a purpose-driven company.

Requirements

• High school diploma or GED.
• 6 months customer service experience or 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical and organizational skills.
• Independent decision-making skills.
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods.

Nice To Haves

• 9 months customer service experience.
• Experience working with various lines of business such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.

Responsibilities

• Assist members and physicians by responding to telephone and written inquiries.
• Conduct research to provide accurate information to inquiries.
• Spend approximately 85% of scheduled time on the phone according to business needs.
• Maintain a prompt, accurate, and objective communication style.

Benefits

• Sign-on bonus
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED