Customer Advocate I

Modivcare•Ridgeland, MS

10d•$14 - $18

About The Position

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Customer Advocate I to join our team, where you will be responsible for providing exceptional service and support to Transportation Providers by addressing inquiries, resolving concerns, and ensuring accurate trip coordination. This role...

Requirements

High School Diploma or General Education Degree (GED) required
Zero (0) plus years of experience
Or equivalent combination of education and/or experience
Strong verbal and written communication skills with a customer-focused approach
Excellent active listening skills to understand and address customer needs
Basic computer proficiency, including Microsoft Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to remain calm and composed under pressure while resolving customer issues
Ability to manage high call volumes while maintaining professionalism and courtesy
Strong attention to detail and organizational skills
Demonstrated commitment to producing high-quality work
Positive and enthusiastic attitude with a passion for delivering exceptional customer experiences
Ability to quickly learn new technology and processes
Ability to understand and follow complex instructions
Ability to type accurately

Responsibilities

Assist Transportation Providers with questions and concerns related to transportation services
Schedule, modify, and cancel reservations as requested
Obtain and document details of complaints and incidents
Receive and document provider concerns accurately
Ensure accurate trip data entry and maintenance
Refer unresolved provider or member grievances to the appropriate department for further investigation and resolution
Support trip corrections, mileage and cost adjustments, cancellations, and retro trips in accordance with company policies
Answer Transportation Provider call lines and handle high call volumes professionally
Attend required meetings and trainings
Participate in additional projects and duties as assigned

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)