Customer Advocate I

HCSC•Tulsa, OK

10d•$18 - $28

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Requirements

High school diploma OR GED
6 months customer service experience OR 6 months experience in an office environment
Data entry and/or typing experience
Interpersonal, verbal and written communication skills
Analytical and organizational skills and independent decision making skills
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Nice To Haves

9 months customer service experience
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management
Knowledge of medical terminology and anatomy
Proven ability to learn quickly and adapt to change
Referral preference given to applicants able to take and meet testing criteria