Customer Advocate I

HealthFund Solutions • Orlando, FL

1d • $18

About The Position

Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office. Benefits: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Critical Illness & Accident Plans 401(k) with up to 4% employer match

Requirements

• High School Diploma or equivalent required
• Minimum one (1) year of customer service experience (call center environment)
• Excellent communication skills- written and verbal
• Planning and organizing skills
• Attention to detail and accuracy
• High level of professionalism and customer service excellence
• Competent in Microsoft Office applications including Word, Excel, Outlook Mail, and Teams

Responsibilities

• Answering phones, taking messages, and placing call transfers
• Making outbound calls using scripting
• Required to screen patients for financial and medical criteria
• Enter all information in our system database
• Insurance review for deductibles, copays, coinsurance and out of pocket max (as needed)
• Stay current on all new policies and procedures
• Assist with other administrative duties specific facilities per business needs as assigned
• May require occasional evenings and weekends
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Critical Illness & Accident Plans
• 401(k) with up to 4% employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees