Customer Advocate I

HCSC • Springfield, IL

37d • $18 - $28 • Hybrid

About The Position

The Customer Advocate position is responsible for assisting other Blues Plans by responding to inbound phone calls and written inquiries in a prompt, accurate, and professional manner. This role supports the BlueCard Central department and requires strong communication, research, and problem-solving skills. Training will be completed in office in a classroom setting. After successfully completing the probationary period, this role transitions to a hybrid schedule.

Requirements

• 6 months of customer service experience OR equivalent experience
• Data entry and/or typing experience
• Strong interpersonal, verbal, and written communication skills
• Analytical, organizational, and independent decision-making skills
• Ability to spend approximately 85% of the scheduled time on the phone based on business needs

Nice To Haves

• 9 months of customer service experience
• Experience with billing or working in a medical/hospital customer service center
• Knowledge of medical terminology
• Demonstrated ability to learn quickly and adapt to change

Responsibilities

• Researching inquiries
• Documenting information accurately
• Providing clear and objective responses to other Blues Plans

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• annual incentive bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees