Customer Advocate (Federal)
About The Position
Act as the primary point of contact for Federal Services division. This position will be responsible for responding to customer inquiries on eligibility, enrollment, billing and claims. In addition, have the ability to communicate policies. Provide excellent service to customers with information in regards to eligibility, enrollment, billing and benefits with emphasis on customer retention. Complete enrollments, account adjustments, payment and claims processing to providers, current and prospective members. Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program
Responsibilities
- Act as the primary point of contact for Federal Services division.
- Respond to customer inquiries on eligibility, enrollment, billing and claims.
- Communicate policies.
- Provide excellent service to customers with information in regards to eligibility, enrollment, billing and benefits with emphasis on customer retention.
- Complete enrollments, account adjustments, payment and claims processing to providers, current and prospective members.
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
