Customer Advocate- Exception Handling

TEKsystems•Houston, TX

7d•$52,000 - $52,000•Remote

About The Position

NOW HIRING FULLY REMOTE MORTGAGE LOAN EXCEPTION HANDLERS! This role will require loan processing experience of FHA/VA loans Summary: This job is doing re-processing of a loan if they are rejected for any number of reasons. These loans come back to the Exception Handler/Customer Advocate and not the original loan processor that processed it.

Requirements

Need 3-5 years of experience doing work with FHA, VA, and conventional loans.
3-5 years of loan processing experience
Outstanding communication and customer service skills
Excellent attention to detail
Well versed in the mortgage process flow and established SLA’s Highly skilled on the phone, very organized and able to handle the overall customer experience with outstanding service.
Work in a fast paced environment

Responsibilities

Excellent Customer Service. The Customer Advocate is the primary customer contact, and may act as liaison between the borrower, underwriter and loan advisor.
The Customer Advocate is required to provide periodic status updates, and timely return all incoming inquiry calls.
The Customer Advocate is responsible for noting all communication and statuses in the Loan Operating System.
This role will require you to maintain a pipeline of around 25-30 loans that will need to be re-processed
Outbound calls will be required to borrowers, loan officers, and underwriters to obtain missing information