Customer Advocacy Manager
About The Position
You will play a pivotal role in amplifying the voices of ParentSquare customers. Your primary focus will be on harnessing the power of their success stories to elevate ParentSquare’s market presence and drive engagement among current and prospective customers. You will be responsible for evolving current practices – via new strategies and technology – to meet business goals. You will take the lead in identifying, nurturing, and promoting customer advocates, while creating compelling content that showcases how ParentSquare contributes to family engagement and student success as the leader in district communications. Most importantly, you’re someone who shares in our passion for improving the lives of students through communication.
Requirements
- 3–5+ years of experience in customer advocacy, community management, customer success, event management, or related fields.
- Exceptional relationship-building skills with educators, district leaders, and internal teams.
- Strong writing, interviewing, and storytelling ability.
- Comfortable working with CRM and engagement tools.
- Highly organized with strong follow-through and operational rigor.
- A passion (plus proven track record) for education, community building, storytelling, and elevating customer voices.
Nice To Haves
- Experience managing speakers, content pipelines, and/or conferences is a plus.
Responsibilities
- Partner with Customer Success, Sales, Product, Events, and Marketing to identify advocates, source opportunities, and integrate ambassador participation into core workflows.
- Capture and develop compelling customer stories—quotes, videos, case studies, social content, and presentation assets—highlighting authentic impact and user experiences.
- Grow and engage the ambassador community through campaigns, recognition programs, networking sessions, and bi-monthly Ambassador Meetings.
- Identify, prepare, and support ambassador speakers for events, including coordinating Call For Proposal (CFP) submissions and presentation readiness.
- Lead ongoing review request programs for online review sites, expanding ParentSquare’s presence and maintaining high ratings through targeted outreach.
Benefits
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 15 paid holidays, including your birthday!
- As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
