Customer Advocacy Manager - Tier 2
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About The Position
As a leading auto brand in the US, Subaru strives to be more than just a car company. The company is committed to being a positive force in the communities it serves, exemplified by the Subaru Love Promise. Subaru is known for its innovation, safety, and sustainability, with a rich history dating back to 1953. The company culture emphasizes collaboration, diversity, and a shared passion for creating exceptional vehicles that inspire and delight customers. The position involves managing a team of Customer Advocates, driving performance to meet established goals and metrics, and providing direction and coaching on Customer Advocacy/Subaru Added Security cases. The role requires excellent communication skills and the ability to creatively solve problems with customers and retailers. The manager will handle unresolved customer contacts that require escalation and will supervise 12-15 direct reports.
