Customer Advisory Board Associate Manager - Global CIO Expansion

Salesforce•San Francisco, CA

11d

About The Position

Salesforce is seeking a highly capable Customer Advisory Board (CAB) Associate Manager to support the execution and scale of our global CAB portfolio, with a primary focus on enabling the build of a net-new EMEA CIO Advisory Board while also providing execution support across other strategic CABs. This role partners closely with senior CAB leaders who own strategy and executive alignment, serving as the execution engine that translates strategy into action across regions and programs.

Requirements

5+ years of experience supporting executive-level programs, customer advisory boards, customer marketing, or other high-touch, cross-functional initiatives
Experience managing multiple programs or portfolios simultaneously in a fast-paced environment
Strong project management and operational execution skills, with the ability to manage complex timelines and dependencies
Proven experience working with C-suite customers and senior internal stakeholders
Polished written and verbal communication skills, with experience supporting executive communications
Strong relationship-management skills, including effective coordination with senior executives and executive assistants
Experience supporting large-scale, high-touch executive events and meetings
Demonstrated ability to collaborate cross-functionally and influence outcomes without direct authority
Exceptional attention to detail across logistics, timelines, and executive preferences
Strong problem-solving skills and the ability to adapt quickly in live, high-stakes environments
Proficiency with Salesforce CRM, Google Workspace, presentation tools, and event management platforms

Responsibilities

Support the stand-up of a net-new EMEA CIO Advisory Board, partnering closely with senior CAB leaders
Support execution of the EMEA CIO CAB operating plan once strategic direction is set
Coordinate cross-regional timelines, dependencies, and readiness across AMER and EMEA
Support implementation of the global CIO membership strategy, including EMEA targeting, nomination workflows, onboarding, and engagement
Assist in partnership with Account Executives and regional stakeholders to review, confirm, and manage CIO CAB member lists
Manage customer invitations, RSVP tracking, waitlists, and calendar coordination, working closely with executive assistants
Help with high-touch members relationships throughout their tenure and support membership transitions
Collaborate closely with internal teams to operationalize agendas, facilitate productive discussions, and ensure actionable insights are captured
Provide execution and operational support across multiple strategic CABs
Support development and management of multi-CAB planning calendars, ensuring alignment across overlapping program cycles
Absorb tactical and coordination work that would otherwise sit with senior leaders to help with portfolio expansion
Provide surge execution support during peak planning and delivery periods to balance portfolio demand
Enable portfolio growth while maintaining quality, consistency, and executive-level standards
Support expansion of global CIO and CAB membership across regions
Coordinate with Operating Unit leaders, Global Account teams, and regional executive stakeholders
Support coordination with Account Executives to align CAB participation with account priorities and executive engagement strategies
Manage ongoing member engagement cadence between meetings, including communications, updates, and transitions
Support ELT and executive engagement through briefings, preparation, and execution support
Build and manage detailed workbacks, run-of-show documentation, and execution plans
Support vendor coordination and contract execution in partnership with Legal, REWS, and Operations teams
Assist with budget tracking and vendor management across CAB programs
Develop repeatable processes, templates, and playbooks to support CAB scale and consistency
Support insight capture and post-program follow-through across CABs
Maintain centralized tracking of CAB feedback, actions, and follow-through to support longitudinal insight analysis
Track engagement and influence using Salesforce and internal reporting tools
Support preparation of executive summaries and post-CAB readouts for senior leadership and cross-functional partners
Support measurement of how CAB insights inform product strategy and report progress to stakeholders