Customer Advisor

Microsoft•New York, NY

4d•$22 - $31•Onsite

About The Position

Customer Obsession Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, navigating the migration process to cloud solutions, ensuring a seamless transition). Engages a broad range of customers (e.g., students, partners in education, consumer, enterprise, small and medium-sized business owners) to understand how technology solutions can help them achieve their goals or solve a need. Drives cross-sell and solution sales goals in the MEC. Identifies different needs of customers (e.g., business, education, cloud) leveraging moderate knowledge and connects them with the appropriate team member or solution to achieve their goals. Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact. Executes strategies from senior management. Identifies opportunities to train, sell, and support customers by leveraging the team's skills. Inputs new leads by documenting interactions with customers. Compliance Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies. Inventory Management Maintains the organization, flow, and appearance of the back-of-house floor. Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands. Maintains sales-floor merchandising standards of in-stock products. Stocks and replenishes products on the floor. Checks price changes and re-stickers items as needed to ensure accuracy. Runs products from back of house out to customers or sales associates. Follows direction from store leadership and visuals team regarding new displays. Works with other team members to set new displays prior to launch. Ensures appropriate inventory is available for promotions. Works in the Tech room, troubleshooting software and hardware problems, upgrading devices to the latest releases, etc. Other Embody our Culture and Values May perform other duties as assigned. Other Embody our Culture and Values Experience working in retail or a customer facing position. This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. High School Diploma AND 1+ year(s) relevant sales or customer service experience OR equivalent experience. Customer Advisor ATR-B - The typical base pay range for this role across the U.S. is USD $22.07 - $31.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $26.01 - $32.79 per hour.

Requirements

Experience working in retail or a customer facing position.
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
High School Diploma AND 1+ year(s) relevant sales or customer service experience OR equivalent experience.

Responsibilities

Pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues
Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need.
Drives cross-sell and solution sales goals in the MEC.
Identifies different needs of customers leveraging moderate knowledge and connects them with the appropriate team member or solution to achieve their goals.
Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact.
Executes strategies from senior management.
Identifies opportunities to train, sell, and support customers by leveraging the team's skills.
Inputs new leads by documenting interactions with customers.
Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies.
Maintains the organization, flow, and appearance of the back-of-house floor.
Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands.
Maintains sales-floor merchandising standards of in-stock products.
Stocks and replenishes products on the floor.
Checks price changes and re-stickers items as needed to ensure accuracy.
Runs products from back of house out to customers or sales associates.
Follows direction from store leadership and visuals team regarding new displays.
Works with other team members to set new displays prior to launch.
Ensures appropriate inventory is available for promotions.
Works in the Tech room, troubleshooting software and hardware problems, upgrading devices to the latest releases, etc.
May perform other duties as assigned.