Customer Advisor, Microsoft Store

Microsoft • Redmond, WA

197d • $22 - $31 • Onsite

About The Position

We are seeking a Customer Advisor, Microsoft Store, to join the Microsoft Company Store in Redmond. If you have a passion for technology, a customer-centric mindset, and well honed customer service skills, we would love to hear from you. Our team is committed to delivering a world-class customer experience and driving results. At the Microsoft Company Store, customers can explore the best of Microsoft and consult with our experts to find the best solutions for their needs. Our team of skilled associates is dedicated to providing exceptional customer service every day. If you are passionate about technology, enjoy problem-solving, and thrive in a dynamic environment, we encourage you to apply. Join us in our mission to change the way people work and help us deliver an unparalleled customer experience. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Requirements

• High School Diploma OR equivalent experience.
• Current or previous experience working in retail industry.

Nice To Haves

• High School Diploma AND 1+ year(s) relevant sales or customer service experience OR equivalent experience.

Responsibilities

• Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues.
• Engages a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need.
• Explains the Microsoft Experience Center (MEC) / Employee Company Store (ECS) value proposition to customers.
• Drives cross-sell and solution sales goals in the MEC/ECS.
• Conducts customer tours of the MEC/ECS and/or Microsoft Visitor's Center in a professional, passionate manner.
• Assists in facilitating public and private events held on location, in coordination with Microsoft partners.
• Builds and maintains well-rounded knowledge of Microsoft products and services.
• Identifies different needs of customers, leveraging Microsoft product and service knowledge to connect them with the appropriate solution.
• Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers' lives.
• Executes strategies from management.
• Uses fundamental product knowledge and value proposition to humanize and customize the delivery of Microsoft solutions.
• Shares features and benefits through live demonstrations and storytelling of Microsoft devices and services.
• Leverages a technical understanding of solutions, cloud services, platforms, hardware, and software to describe the ways in which these services benefit the recipients.
• Collaborates with outside partners/agencies, such as the Executive Briefing Center, and Microsoft vendor partners.
• Maintains the organization, flow, and appearance of the back-of-house floor.
• Ensures appropriate inventory is available for promotions.
• Works within the Microsoft Experience Center (MEC) across Microsoft all product and services to consult with customers to understand technical issues.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED