Customer Administration Associate, Client Set-Up

Convera•Santa Ana, CA

2d•Hybrid

About The Position

As a Client Implementation & KYC Operations Associate at Convera, based in our Santa Ana office, you will be fully trained to investigate and analyze corporate customers to ensure they meet all necessary requirements, legislation, and policies. In addition to these responsibilities, the role also includes supporting technical setup and configuration to facilitate smooth client onboarding. After gathering all required information about customers, you will determine whether to pursue or terminate the business relationship with them. This position offers the opportunity to work and grow in a professional, multicultural environment. Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs. Our teams care deeply about the value we bring to our customers, making Convera a rewarding workplace. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

Requirements

Junior education degree or equivalent job experience
1-3 years of experience in Know Your Customer or Global Due Diligence.
Excellent skills to communicate clearly, effectively, and quickly in English
Strong analytical skills, attention to detail, and client-centric mindset
Initiative and commitment to overcome obstacles and meet the end goal, targets
Flexible working approach, strong decision making, and influencing skills
Ability to work successfully in a self-motivated team environment

Nice To Haves

Customer service skills
Experience within KYC area

Responsibilities

Ensuring all new corporate customers meet Know Your Customer (KYC) requirements, legislation, and Anti-Money Laundering (AML) policies
Configuring customer accounts on our back-end systems to create bespoke trading products
Updating profiles of our customer accounts and keeping records up-to-date
Efficient internal and external communication to gather KYC information
Keeping internal procedural documentation up-to-date
Supporting your colleagues and management with training new staff, audit requests, projects, documentation, and additional ad-hoc tasks
To cover US and Canada customers

Benefits

Market competitive monthly gross salary.
Opportunity to earn an annual bonus (based on role level)
Great career growth and development opportunities in a global organization
Generous insurance (health, disability, life)
Hybrid mode (2 days at the office) Tuesday and Thursday (also second day can be Wednesday).
Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
Paid volunteering opportunities (5 days per year)
Mixed shift: Sunday to Thursday- 3:30pm-10:30pm

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