Customer Activation Manager | Public Sector

Ramp•Washington, DC

13h

About The Position

Customer Success Managers at Ramp are responsible for the successful implementation and adoption of Ramp’s products. In this role, you will partner with public sector organizations to deliver measurable value through the successful adoption of Ramp’s solutions. As an early member of our Public Sector team, you will help shape Ramp’s methodology for activating and growing relationships with government agencies, educational institutions, and nonprofits. You’ll guide customers through onboarding, ensure long-term success, and serve as a trusted advisor to help them modernize financial workflows.

Requirements

7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company.
To be based in the Washington, DC metro area.
Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations.
Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences.
Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions.
Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs.
High adaptability and comfort working in a fast-paced, mission-driven environment.

Nice To Haves

Bachelor’s degree from an accredited university.
Experience working with public sector organizations (federal, state, local, or education) and managing relationships with numerous stakeholders.
Experience with government financial systems, ERP, or accounting platforms (e.g., Oracle, PeopleSoft, Workday, SAP).
Familiarity with public sector compliance frameworks (e.g., FedRAMP, SOC 2, HIPAA, CJIS).
Project management certification (e.g., PMP, CAPM, or PMI-ACP)
Background in finance, accounting, or government procurement.
Experience scaling customer success practices at a high-growth company.

Responsibilities

Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical.
Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.