Customer Activation Manager, Large-Scale Deployments

Anthropic•San Francisco, CA

32d•$200 - $260•Hybrid

About The Position

As a Customer Activation Manager, you will architect and execute large-scale AI transformations for our most complex enterprise deployments - organizations with thousands to hundreds of thousands of users across multiple business units, geographies, and technical environments. You'll own the critical activation phase for massive implementations, ensuring customers achieve breakthrough innovation rather than incremental improvement with Claude. This is a high-impact role requiring deep experience deploying technical tools at enterprise scale. You'll draw on professional services methodology, program management discipline, and change management expertise to orchestrate deployments that touch thousands of users simultaneously. You won't just follow playbooks-you'll design the enterprise-grade frameworks and governance structures that enable repeatable success across our largest, most complex customers. You'll operate as a strategic partner to C-suite executives and transformation leaders, translating technical capabilities into business outcomes while managing the operational complexity of multi-workstream implementations. Your experience with large-scale technology deployments - whether ERP systems, developer platforms, collaboration tools, or enterprise software - will be essential to navigating organizational dynamics, technical integration challenges, and change resistance at scale.

Requirements

5+ years deploying technical products at enterprise scale in roles such as Professional Services, Implementation Management, Technical Program Management, Solutions Architecture, or Enterprise Customer Success
Enterprise program management expertise: Experience managing programs with multiple parallel workstreams, distributed teams, executive governance structures, and sophisticated risk management
Executive presence and strategic communication: Ability to partner with C-suite executives, present to steering committees, and translate technical complexity into business impact for senior stakeholders
Enterprise change management expertise: Deep experience driving organizational adoption at scale, including stakeholder analysis, resistance management, communication campaigns, and building change agent networks across large organizations
Technical depth with enterprise systems: Familiarity with enterprise IT environments including identity management (SSO/SCIM), API integrations, and enterprise architecture considerations
GenAI experience and passion: AI is changing how people, and large Enterprises work. Passion for AI, technical acumen, and change management skills to help our largest organizations navigate this shift is key
Comfort with ambiguity at scale: This is a new function - you'll thrive creating enterprise-grade structure while adapting quickly as we learn what works for our largest customers
We require at least a Bachelor's degree in a related field or equivalent experience.

Nice To Haves

Formal change management certification (Prosci, CCMP, or equivalent)
Experience with AI/ML product deployments or emerging technology adoption programs
Consulting or professional services background focused on digital transformation at Fortune 500 companies

Responsibilities

Lead enterprise-scale activations from contract signature through production deployment, developing comprehensive program plans that coordinate multiple workstreams, stakeholder groups, and technical integration tracks across Claude for Enterprise and Claude Code
Design and execute multi-phase rollout strategies for matrixed, global organizations, navigating regional compliance requirements, language considerations, time zone coordination, and local stakeholder management
Build enterprise governance frameworks including executive steering committees, technical working groups, change advisory boards, and escalation paths that ensure sustained momentum and executive sponsorship throughout complex deployments
Orchestrate cross-functional delivery teams spanning Applied AI, Customer Success, Education, Support, and Product - plus customer IT, business units, and external system integrators - to maintain alignment and momentum across parallel workstreams
Drive organizational transformation at scale by developing enterprise change management strategies, executive communication plans, Train-the-Trainer programs, and adoption campaigns that build thousands of internal AI champions
Navigate complex enterprise environments including SSO/SCIM integration, data residency requirements, and IT governance while maintaining deployment velocity
Define and track enterprise success metrics across activation rate, time-to-value, departmental adoption curves, executive satisfaction, and business impact - using data to optimize the large-scale activation motion
Develop scalable enterprise playbooks by codifying learnings from complex deployments into repeatable frameworks that can be leveraged across similar large-scale engagements and inform potential Professional Services offerings