Customer Activation Manager | Enterprise
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About The Position
Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp's products for newly-closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp's Customer Activation organization and define the customer strategy that fuels our growth. This role is crucial in ensuring that our customers are not only onboarded effectively but also see the value in our platform from the outset. You will be responsible for project managing the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers, ensuring that they have a seamless experience as they transition to using our services. In this position, you will execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Account Management teams. Acting as a strategic consultant, you will guide customers through the Ramp setup and best practices, helping them to understand how to leverage our platform to meet their specific needs. This involves working closely with customers to deeply understand their current workflows, pain points, and priorities, and showcasing tailored solutions that address these issues. Your role will also involve driving initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process. You will continue to sell the customer on why implementing Ramp is a high-value initiative, becoming an expert in the full range of integration and configuration options for Ramp's suite of products. Additionally, you will assist customers with change management and help run custom trainings for their organizations. Partnering closely with the product team, you will ensure that customer feedback is reviewed and prioritized, facilitating product workshops as necessary. Balancing priorities and multiple tasks will be essential as you support implementation, follow-up, and proactive outreach to customers.
