Customer Accounts Manager

Aaron's • Fairbanks, AK

132d • $17 - $18

About The Position

As a Customer Account Manager at Aaron's, you will drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. You will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Requirements

• Must be at least 21 years old in the United States with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron's Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Nice To Haves

• Two years of previous management experience preferred.
• High School diploma or equivalent preferred.

Responsibilities

• Attain and upkeep customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy.
• Second up to the General Manager.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtaining customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact over the phone and through home visits.
• Update customers information and maintain accuracy.
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental and vision insurance.
• 401(k) plan with contribution matching.

What This Job Offers

• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees