Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Buffalo, NY

16h•Onsite

About The Position

Aaron’s is an industry leader in the sales and lease-to-own retail sector, recognized for its quality brand names and exceptional customer service. The company offers its team members opportunities for full potential growth in a team-oriented, high-energy, and recognition-based environment, providing competitive pay and benefits. This role is presented as a career with purpose. The Customer Accounts Manager is crucial to the success of Aaron's stores, primarily by leading the customer accounts department to meet company standards for collections and lease renewals. This position involves strategically influencing team performance to help customers achieve ownership goals and performing various job functions under the General Manager's direction. Successful Customer Account Managers are expected to be adept at connecting with people, demonstrating empathy, active listening, and handling difficult conversations effectively. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers are expected to share the company's passion for making a positive impact on others' lives and value the strong personal connections formed. Aaron’s specializes in sales and lease-to-ownership of specialty items such as furniture, consumer electronics, home appliances, and accessories across the United States and Canada. The company emphasizes its ability to positively influence people’s lives as a reason for both customer loyalty and career choice.

Requirements

United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record)
Canada: at least the age of 18
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron’s Brand and protect company assets
Maintain a professional appearance
Proficient computer skills

Nice To Haves

Two years of college or two years of previous management experience
High School diploma or equivalent

Responsibilities

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management