Customer Accounts Assistant Manager

Herc Rentals•Bonita Springs, FL

6d•$75,000 - $80,000

About The Position

The primary mission of the Assistant Manager, Regional Accounts is to supervise and provide leadership to the Regional Accounts Staff and assist with any issues that arise. Ensures that the customer account specialist’s best effort is expended on past dues to maximize cash and minimize Days Sales Outstanding “DSO”. This position reports directly to the Regional Accounts Manager with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated customer account issues, approving adjustments, KPI reporting, performance management and other duties as assigned by management. Solid B2B customer accounts experience is needed in order to provide the best level of customer service while identifying high risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our strategic customers and internal business partners. This customer base requires special handling and billing along with unique procedures to facilitate the payment cycle.What you will do... Train, mentor, drive, and manage successful performance of customer accounts teams on all activities. Maintain awareness of targets to meet/exceed these targets. Provide and articulate receivables reporting analysis via Excel, Access, etc. Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments. Escalate account issues, working closely with sales to ensure payment within terms as well as minimize any potential for bad debt. Take proactive measures to address changes regarding financial position of customers. Maintain relationships with Internal and External customers to drive efficiencies in processes. Lead projects, process improvements, and other customer accounts related tasks as identified by management.

Requirements

6 Years of general business experience
5 Years of B2B customer account experience
3 Years Supervisory Experience
Self-starter
Able to drive engagement amongst the team membersAbility to drive company/departmental Vision and Purpose
Track record of strong Team Leadership, Development, and Conflict Management
Exhibits Interpersonal and Organizational Savvy
Demonstrates self-awareness and the ability to think strategically
Strong Sense of Urgency and Customer Focus
Exhibits Resiliency and ability to function under pressure
Excellent Verbal and Written Communication
Strong Organizational and Time Management Skills
Flexible and Adaptable to an ever-changing and fast paced environment
Advanced Microsoft Excel and Word User
Professional Telephone Etiquette

Responsibilities

Train, mentor, drive, and manage successful performance of customer accounts teams on all activities.
Maintain awareness of targets to meet/exceed these targets.
Provide and articulate receivables reporting analysis via Excel, Access, etc.
Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments.
Escalate account issues, working closely with sales to ensure payment within terms as well as minimize any potential for bad debt.
Take proactive measures to address changes regarding financial position of customers.
Maintain relationships with Internal and External customers to drive efficiencies in processes.
Lead projects, process improvements, and other customer accounts related tasks as identified by management.