Customer Accounts Analyst (Customer Billing)

Wandering Wifi • Tulsa, OK

306d • Hybrid

About The Position

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

Requirements

• Bachelor's degree in a related field and strong analytical and problem-solving skills are highly preferred.
• 3-5 years of experience in a similar role.
• Strong math skills and a proven ability to perform difficult calculations.
• Familiarity with productivity tools such as Microsoft Office Suite.
• Prior experience using spreadsheet software, to run calculations and analyze data, such Excel (strong skills).
• Excellent communication skills, both oral and written.
• Ability to multi-task and work under deadlines.
• Strong critical thinking skills.
• SAP or other enterprise software experience is a plus.

Nice To Haves

• Experience in accounting or related field.

Responsibilities

• Responsible for monthly billing of customer contracts, cancellation fees, and other non-recurring fees.
• Prepare accurate monthly invoices with supporting excel files to send to customers in a timely manner.
• Communicate and collaborate with the Customer Success Manager, Program Managers, and Sales Managers to resolve customer billing issues and disputes.
• Properly maintain contract pricing in SAP.
• Analyze and understand customer contracts to ensure accurate billing.
• Ensure proper set up of customer billing contracts.
• Monitor and understand monthly fluctuations in customer billing.
• Perform additional duties as assigned.

Benefits

• Flexible hybrid work model.
• Business casual working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree