Customer Accounts Advisor Plus

Aaron's • McKees Rocks, PA

77d • $13 - $14

About The Position

As a Customer Account Advisor at Aaron's, you will serve as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership. This role requires strong interpersonal skills, empathy, and the ability to navigate difficult conversations effectively.

Requirements

• Must be at least 21 years old in the United States with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).
• Must be at least 18 years old in Canada.
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron's Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Nice To Haves

• Experience in a retail environment
• Customer service training

Responsibilities

• Attain and upkeep customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Benefits

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching

What This Job Offers

• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED