Customer Account Support Representative (On-site)

Kaplan Early Learning • Winston Salem, NC

70d

About The Position

Our Customer Service Representative contributes to the overall success of the company and support business operations by servicing accounts to optimize sales and ensure customer satisfaction and retention.

Requirements

• Minimum high school diploma or equivalent.
• Minimum 1 year customer service experience with call center experience with direct customer contact involving complex problem resolution; 2 years customer service experience with call center experience preferred.
• Professional interpersonal skills, excellent follow-up and oral/written communication skills.
• Exhibit initiative and have the ability to handle multiple priorities with a focus on detail and customer satisfaction.
• Must be able to prioritize, resolve problems and make decisions within guidelines.
• Accounts Receivables experience required with proficiency in analyzing account transactions/account reconciliation.
• Proficient math skills, including calculation of percentages, discounts and taxes.
• PC literate proficient in Microsoft Word and intermediate to advanced skills in Excel. Good data entry & 10-key skills required.
• Peoplesoft and HubSpot experience a plus, but not a requirement.
• Must have ability to work independently and in a team and be flexible to business demands.

Responsibilities

• Respond to customer inquiries regarding service, account and product/shipment issues.
• Analyze solutions and take appropriate action to ensure resolution, documentation and customer satisfaction.
• Coordinate activities with internal departments, vendor/carriers, etc. and communicate information and ensure resolution.
• Assist customer with product selection, requests for pricing, account information and order placement.
• Enter orders into system.
• Edit orders and review for special instructions.
• Contact customers regarding backorders, availability, sizes, colors, NLA substitutions, etc.
• Process and prepare returns and RMA's.
• Assist customers with account receivables, statements and invoicing.

Benefits

• Competitive pay rate
• Paid Time Off including holidays
• Paid Maternity/Paternity Leave Supplemental Program
• Childcare Discounts
• Medical, Dental, Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
• Short-term disability and long-term disability income replacement programs through Voya Insurance
• Educational Tuition Assistance
• Verizon and AT&T Discount
• YMCA Discount
• Employee Referral Bonus
• LifeMart Discount Shopping Website
• Kaplan Outlet Center Discount
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees