Customer Account Specialist

Controlled EnvironmentsChandler, AZ
89d

About The Position

We are looking for a Customer Account Specialist to work at our facility in Chandler, Arizona. The successful candidate will play a critical role in maintaining service levels and providing support to important multinational customers.

Requirements

  • Experience working in a similar role and/or industry.
  • Passion for delivering first class customer service to customers.
  • Ability to identify customer needs and ensure customer satisfaction with every enquiry.
  • Good time management skills.
  • Strong communication, organizational and administration skills.
  • Ability to prioritize, multitask, and operate in a busy working environment.
  • Flexible and pro-active attitude.
  • Ability to identify problems before they arise and the initiative to come up with solutions.
  • Proficient working with Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
  • Experience using computerized inventory management software e.g. ERP, WMS, etc.
  • Prior use of SAP highly beneficial.
  • Prior experience working with spare parts / machine parts / automotive parts / technical products, a distinct advantage.

Responsibilities

  • Develop good business relationships with new and existing customers.
  • Handle customer enquiries by both email and phone.
  • Process incoming customer requests and purchase orders to ensure they are correctly raised on our own internal systems with all required information.
  • Support the delivery of excellent customer service at every opportunity.
  • Liaise effectively with internal and external team members to complete tasks, solve problems, quickly turnaround customer orders, and distribute information.
  • Perform various actions such as order entry, order management, stock reporting, data input, on a variety of computerized inventory management systems.
  • Compile, analyze, and manage the communication of various reports to customers.
  • Manage lead times and communicate effectively with customers and internal stakeholders.
  • Coordinate with warehouse team on regular, urgent, and special orders that may require kitting, assembly, or other additional works.
  • Recognize, document, and escalate issues or trends that could impact customer service levels, stock accuracy, process efficiency, following appropriate communication and escalation channels as required.
  • Develop an understanding of our product offering, the applications for parts held within the warehouse, and the intricacies of the customers' operating environment.
  • Support external client-facing colleagues with tasks and information to ensure a high level of customer service is delivered.
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