Customer Account Specialist

Controlled Environments • Chandler, AZ

89d

About The Position

We are looking for a Customer Account Specialist to work at our facility in Chandler, Arizona. The successful candidate will play a critical role in maintaining service levels and providing support to important multinational customers.

Requirements

• Experience working in a similar role and/or industry.
• Passion for delivering first class customer service to customers.
• Ability to identify customer needs and ensure customer satisfaction with every enquiry.
• Good time management skills.
• Strong communication, organizational and administration skills.
• Ability to prioritize, multitask, and operate in a busy working environment.
• Flexible and pro-active attitude.
• Ability to identify problems before they arise and the initiative to come up with solutions.
• Proficient working with Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Experience using computerized inventory management software e.g. ERP, WMS, etc.
• Prior use of SAP highly beneficial.
• Prior experience working with spare parts / machine parts / automotive parts / technical products, a distinct advantage.

Responsibilities

• Develop good business relationships with new and existing customers.
• Handle customer enquiries by both email and phone.
• Process incoming customer requests and purchase orders to ensure they are correctly raised on our own internal systems with all required information.
• Support the delivery of excellent customer service at every opportunity.
• Liaise effectively with internal and external team members to complete tasks, solve problems, quickly turnaround customer orders, and distribute information.
• Perform various actions such as order entry, order management, stock reporting, data input, on a variety of computerized inventory management systems.
• Compile, analyze, and manage the communication of various reports to customers.
• Manage lead times and communicate effectively with customers and internal stakeholders.
• Coordinate with warehouse team on regular, urgent, and special orders that may require kitting, assembly, or other additional works.
• Recognize, document, and escalate issues or trends that could impact customer service levels, stock accuracy, process efficiency, following appropriate communication and escalation channels as required.
• Develop an understanding of our product offering, the applications for parts held within the warehouse, and the intricacies of the customers' operating environment.
• Support external client-facing colleagues with tasks and information to ensure a high level of customer service is delivered.

What This Job Offers

• Industry: Construction of Buildings