Customer Account Specialist

Albers Aerospace • Baltimore, MD

2d • Onsite

About The Position

The Customer Account Specialist manages both strategic and day-to-day relationships between the organization’s manufacturing capabilities and key customers. The role focuses on supporting customer requests, coordinating internal resources, and ensuring timely, high-quality delivery of products and services while driving customer satisfaction and long-term account growth.

Requirements

• High school diploma or equivalent.
• 2–5 years of experience in account coordination, customer success, sales, or business development.
• Experience using customer relationship management (CRM) systems to track customer activity and performance metrics.
• Strong understanding of manufacturing customers, markets, and related technologies.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work effectively in a team environment with strong written and verbal communication skills.
• Must be a U.S citizen.

Nice To Haves

• Master’s degree in Business Administration or a related field.
• Prior experience in a manufacturing environment.
• Experience navigating government procurement or bidding systems, including automated or fast-track ordering platforms.
• Established relationships with government or defense-related organizations.
• Active Secret security clearance or higher.
• Prior experience supporting or supplying products within a government or defense-related environment.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong working relationships with customer stakeholders and decision-makers.
• Identify potential risks to customer satisfaction and develop plans to address and resolve issues.
• Recognize opportunities to expand customer engagement by aligning customer needs with organizational capabilities.
• Manage contract-related activities, including renewals and administrative requirements.
• Provide leadership with accurate forecasts and insights related to account performance and growth potential.
• Translate customer requirements, technical issues, or concerns into actionable tasks for internal teams.
• Work cross-functionally with other departments to ensure customer needs are addressed effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees