Bilingual Customer Account Manager

Aston Carter•Pontiac, MI

5d•$24 - $28•Onsite

About The Position

As a Customer Account Specialist, you will play a pivotal role in maintaining and nurturing strong relationships with customers, ensuring their needs and expectations are met. You will support customers with their orders, address their concerns, and collaborate closely with our outside sales team to manage accounts effectively. This position offers the opportunity to work on impactful projects and partner with various departments globally to drive success.

Requirements

Order entry and management
Data entry and administrative support
Customer support and service orientation
Sales support
Bilingual in either English & Spanish or English & Portuguese
Strong communication skills
Attention to detail
Ability to work with deadlines in a fast-paced environment
Experience with purchase order and logistics
Inside sales support
Proficiency in Microsoft Office

Nice To Haves

Bachelor’s Degree
Experience working with Salesforce or INFOR M3
Advanced analytical skills for preparing and analyzing databases and spreadsheets
Experience in a CRM and ERP environment
Experience managing competing priorities in a fast-paced environment
Problem-solving skills and ability to multi-task
Time management skills

Responsibilities

Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
Provide relevant information and recommendations to customers and Territory Sales Managers regarding our products and their parameters.
Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.
Troubleshoot and resolve customer service issues.
Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.
Partner with the sales team to identify opportunities for process improvement.
Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure targets are met.
Address customer concerns and escalate where appropriate.
Log customer interactions, complaints, and resolutions into the CRM.