Customer Account Specialist

ICL Group•Creve Coeur, MO

About The Position

As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and invoice accuracy. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role you are responsible for providing high quality customer service while always representing the company in a positive and professional manner. I’m interested! What will I get to do in this position?

Requirements

High School diploma or equivalent
3+ years of order management experience in a manufacturing environment or a bachelor’s degree in a related field in lieu of experience
Time management skills with the ability to make timely efficient decisions while staying organized
Proven oral and written communication proficiencies
Strong analytical and problem-solving abilities
Positive attitude with a strong attention to detail
Able to take ownership of issue resolution and willing to go above and beyond to provide high quality service
Strong interpersonal skills with the ability to work well both independently as well as collaborate with others
Ability to travel occasionally if the need arises

Nice To Haves

Experience with SAP
Experience with Salesforce or other Customer Relationship Manager
Microsoft Word and Excel skills

Responsibilities

Handle ICL Industrial Products customer orders, requests, and inquiries
Operate in customer service software and embrace technology while speaking with the customer to execute their requests
Utilize solid problem solving and interpersonal skills
Handle all calls in a prompt and courteous manner
Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates
Enter orders received via Electric Data Interchange (EDI), email and phone into our enterprise resource planning software (ERP) SAP
Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs
Facilitate Customer Feedback Reports
Transmit Material Safety Data Sheets, Tech Sheets, Certifications of Analysis and any other required documentation to customers
Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance, consignment, and other customer needs
Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions
Support order management through customer’s portals
Resolve payment discrepancies and support invoice collections
Team project work for process improvement

Benefits

Competitive base pay and performance bonus
Medical, dental, vision, and life benefits that start quickly – the first of the month after hire. Wellness Incentive Program to lower your health insurance cost
Inclusive benefits for growing families, covering fertility, adoption, and parental leave
Generous Leave and FMLA policies
Tax-advantaged health savings and spending accounts (when applicable)
Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
Crisis assistance available to support employees during unforeseen circumstances
Employee Assistance Program that includes comprehensive mental health support for you and your household family members
Student Loan Assistance
Business travel reward points are eligible for personal use
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation
Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more