Customer Account Specialist

Aqua Finance • Wausau, WI

153d

About The Position

The Account Representative is responsible for managing customer accounts, addressing inquiries, facilitating payments and negotiating solutions for past-due accounts. An Account Representative works to maintain positive client relationships while ensuring timely and accurate transactions. This role may also collaborate with other internal teams to resolve issues and contribute to overall customer satisfaction. The schedule for this role will be Monday through Friday, 12:30 PM to 9:00 PM CST; with a rotating Saturday schedule, typically two Saturdays per month.

Requirements

• High School Diploma or GED equivalent required
• 2 years of customer service experience required
• Financial industry experience preferred
• Bilingual (English and Spanish) candidates beneficial
• Attention to detail and accuracy required
• Excellent verbal and written communication skills required
• Proficient in the utilization of Microsoft Office Suite
• Ability to thrive in a fast paced work environment

Responsibilities

• Receive inbound and make outbound calls to customers using dialer platform
• Resolve accounts as efficiently as possible with a one call resolution goal
• Effectively set up payment or a payment plan for customers to resolve past-due balances and current payments
• Maintain active contact with customer until account is resolved
• Assist in answering appropriate overflow ring group calls
• Assist in calling First Payments as needed
• Make outbound calls on special projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees