Customer Account Specialist

Michael Foods • Minetonka Mls, MN

261d • $47,077 - $64,024

About The Position

Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that's First in Food. This position manages select operational components of several customers, acting as the point of contact for all service matters related to the customer. Responsible for three major facets of customer operational activity: order management, service issue resolution, and accounts receivable issue resolution. Position works closely with Sales, Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.

Requirements

• Bachelor's degree preferred or equivalent work experience.
• Experience in inventory management and B2B customer service preferred.
• Computer proficiency - SAP and Microsoft Office, experience with Excel preferred.
• Strong communication skills, ability to think proactively and to make decisions independently.
• Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment.
• Comfortable with and able to manage conflict.
• Strong problem-solving skills and commitment to superior service delivery.
• Strong teamwork skills including cross functional collaboration with the ability to develop/sustain long-term business relationships.
• Ability to leverage Continuous Improvement to identify and execute process improvement opportunities.

Responsibilities

• Receive and process customer orders, ensuring that orders filed meet MFI policies relating to order guidelines.
• Communicate all discrepancies to customer buyer/category manager and resolve accordingly.
• Manage customer concerns, sample requests, monitor customer buying habits and communicate any major changes to customer and sales.
• Manage service issues on a regular basis, quickly identifying the source of a problem and devising a solution.
• Coordinate across MFI divisions including Warehousing, Sales, Inventory Planning, Transportation, Marketing, Credit, and customers.
• Maintain a proactive approach to doing business with customers by evaluating results and adjusting plans as needed.
• Manage allocation of product for customers and Sales during severe service issues.
• Monitor and evaluate orders to ensure that MFI maintains service levels without exceeding allocation numbers.
• Support in resolution of service-related accounts receivable.
• Maintain awareness & accurately document all order-related issues which may result in service AR discrepancies.
• Work closely with customer service, customer buyer, customer and MFI supply chain, and sales to ensure consistent communication and resolution of issues.

Benefits

• The pay range for this position is $47,077 - $64,024 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: Bachelor's degree