Customer Account Specialist I

Amcor

105d

About The Position

This role is the central point of contact between external Customers and the Amcor organization. Our Customers recognize this role as the 'Face of Amcor'. This is the first of three levels of Account Specialists within the Customer Service group. The level I has the basic knowledge and abilities to perform the below responsibilities and will initially require support to handle issues that may arise out of the daily responsibilities of the role.

Requirements

• Bachelor’s Degree Preferred.
• Experience in a Manufacturing and/or Customer Service environment preferred.
• Basic Microsoft Office skills.
• Ability to sit up to 100% of time.
• Ability to communicate up to 100% of time.
• Ability to move from one place to another up to 50% of time.
• Ability to work on a computer 100% of time.
• Ability to travel domestically 5% of time.

Responsibilities

• Build customer loyalty through positive customer engagement.
• Collaborate with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations.
• Participate in conversations with customers regarding terms, agreements, purchase orders, inventory, and order status; ask for assistance from Sales or fellow Customer Account Specialists.
• Follow standard processes and comply with service level agreements to support our customer-centric organization.
• Seek out learning opportunities and critical experiences to broaden understanding of standard work and best practices.
• Build initial knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.
• Receive and process customer orders while screening information for accuracy and completeness.
• Monitor customer orders throughout the manufacturing process, advising customers and Sales of any significant delays and providing alternatives to ensure customer expectations are fulfilled.
• Initiate customer releases for all shipments and ensure delivery dates are met as well as coordinate the expediting of rush shipments and monitor their progress.
• Manage and process outside warehousing shipments of inventory.
• Manage sub-contracting business.
• Enter and manage non-conformances in a timely manner.
• Provide and incorporate corrective action plan for Customer Account Specialists owned non-conformances.
• Follow standard process to manage aged inventory.
• Manage consignment inventory and understand downstream effects.
• Manage basic Minimum and Maximum inventory programs.
• Partner with Sales, Marketing, and Product Data to create new material masters.
• Ensure all relevant documentation provided is accurate & continually maintained.
• Provide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reports.
• Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
• Support Continuous Improvement initiatives to determine new, improved and streamlined approaches to better serve customer & business needs.
• Act as the back-up for designated team members.

Benefits

• Medical, dental and vision plans.
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees.
• Company-paid holidays starting at 9 days per year and may be slightly higher by location.
• Wellbeing program & Employee Assistance Program.
• Health Savings Account/Flexible Spending Account.
• Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available.
• Paid Parental Leave.
• Retirement Savings Plan with company match.
• Tuition Reimbursement (dependent upon approval).
• Discretionary annual bonus program (initial eligibility dependent upon hire date).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees