Customer Account Specialist, Gov't & Military Division

HEICO Corporation•Town of Smithtown, NY

2d•Onsite

About The Position

The Customer Account Specialist supports the day-to-day administration of our largest Government & Military customers. This role is responsible for managing customer interactions, order processing and contract compliance in accordance with established company policies and government regulations to ensure accurate, timely, and compliant execution of all transactions. This role reports to our Hauppauge, NY office

Requirements

Strong attention to detail with a high level of accuracy.
Exhibit the highest level of professionalism and ethical behavior.
Excellent written and verbal communication skills.
Strong organizational and time‑management abilities; able to prioritize multiple tasks effectively.
Ability to work in a fast‑paced, deadline‑driven environment.
Ability to remain professional and effective under pressure.
Sense of urgency and accountability for deliverables.
Minimum of 2 years of business‑to‑business (B2B) customer service experience.
Experience working with ERP systems (Syteline preferred), working knowledge of Microsoft Excel

Nice To Haves

Bachelor’s degree preferred
Experience in Aerospace & Defense preferred but not required
Experience working with U.S. Government preferred but not required

Responsibilities

Serve as the primary point of contact for assigned Government & Military customer accounts, responding to inquiries, resolving issues, and supporting customer needs.
Review and process customer orders to ensure compliance with contract terms, pricing, delivery requirements, and applicable FAR/DFARS clauses.
Prepare and process customer RFQs (Estimates), ensuring accuracy and adherence to contractual and regulatory requirements.
Maintain and manage customer account data, including billing information, Ship-To, Shipping instructions, and contractual documentation.
Support setting up new customer accounts, including required export compliance and visual compliance screening.
Utilize the Syteline ERP system to process estimates, sales orders, and document customer records accurately and efficiently.
Coordinate internally with Sales, Operations, Accounting and Compliance teams to support contract execution and resolve issues.
Monitor order status and follow up as needed to ensure on‑time delivery and customer satisfaction.
Participate in call‑queue coverage, and monitor shared and personal inbox, responding professionally to incoming customer calls and requests.
Ensure documentation and records are maintained in accordance with company policies and government audit requirements.