Customer Account Specialist - Full Time Roles Starting in Spring 2026

C.H. Robinson Worldwide • Eden Prairie, MN

109d • $20 - $32

About The Position

As a Customer Account Specialist, you will build relationships with customers and collaborate with internal teams to solve challenging customer problems. You will manage shipments using our innovative technology platform while growing your skills in operations, sales, and account management. This role offers multiple career paths and promotes from within, ensuring a dynamic and comprehensive onboarding program that jumpstarts your knowledge of our company and industry.

Requirements

• High School Diploma or GED equivalent
• Previous Customer Engagement Experience
• Ability to travel up to 5% (domestically)

Nice To Haves

• Value a diverse and inclusive work environment
• Have basic proficiency in Microsoft Office Suite of Programs
• Display attention to detail, accuracy, and problem solving
• Exhibit demonstrated negotiation, collaboration, and influencing skills
• Hold a Bachelor's Degree from an accredited college or university

Responsibilities

• Build and develop relationships with customers to ensure continued partnership
• Communicate shipment updates proactively and accurately ensuring a customer centric approach
• Analyze customer inquiries and provide quality and timely insights and updates to your customers
• Proactively identify opportunities to improve operational efficiency
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
• Network internally with Account Management, Operations, and Capacity teams

Benefits

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Broad range of career development, networking, and team-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED