Customer Account Resolution Specialist

First National Bank Alaska • Anchorage, AK

117d • $22 - $25

About The Position

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized nine years in a row by Alaska Business magazine readers. Attention Collections Specialists! We are seeking a Collector to join our Special Credits Team to collect loan payments and late charges while ensuring compliance with polices and regulations and protecting bank assets. While this job posting lists the requirements for a Collector III, if you are interested in this position but do not meet the qualifications, please apply as we may be able to offer a Collector II to get your started on your FNBA Career in Special Credits. Pay/salary offer would be commensurate with experience. Collector III: $25.15/hour minimum; Collector II: $22.75/hour minimum. Schedule: Monday-Friday, 8-5.

Requirements

• Bachelor's degree in business, accounting, or related field and two years related experience, including one year of customer service-related experience; or four years related experience with at least one year of customer service-related experience; or equivalent combination of education/training and experience.
• Ability to keyboard 45 wpm and operate a 10-key by sight required.
• Word processing and spreadsheet software experience required.
• Ability to handle highly confidential information, frequent deadlines, and time constraints required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence.

Nice To Haves

• Two years collections or lending experience.
• Lead experience.
• Database software experience preferred.

Responsibilities

• Locates delinquent payers and the Bank's collateral; prepares and sends demand letters.
• Recommends and assists with repossession of bank collateral and pursues all legal means to recover outstanding credits fraud, forgeries, and other capital threats to preserve bank assets.
• Recommends and arranges settlements, payment plans, or suit filings to recover amounts owed.
• Recommends course of action for collection to Section Head and assigns the file to attorneys or collection agencies as directed.
• Assists Special Credits Officers with preparing files for submittal to attorneys for foreclosure and other legal actions and monitors the progress until the action is complete; orders and analyzes appraisals and Brokers Opinion of Value; completes pre-sales and obtains approval to carry out actions in lieu of foreclosure arrangements.
• Ensures that all collection activity is conducted in accordance with State and Federal Laws and Regulations.
• Secures, takes inventory, and ensures utility hook-ups of bank owned real estate and investor property; assists in the sale of bank owned and investor properties by marketing and processing paperwork for closings.
• Assists customers with collections questions.
• Performs other work-related duties as assigned by supervisor.

Benefits

• Pay/salary offer would be commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees