Customer Account Representative

Alphabe Insight Inc•Washington, DC

23d•$56,000 - $60,000

About The Position

We are seeking a dedicated Customer Account Representative to join our team in Washington, DC. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with accuracy, care, and professionalism. You will manage client accounts, support daily inquiries, and collaborate with internal teams to provide seamless service. This position is ideal for someone who enjoys building strong relationships, solving problems, and contributing to a high-performance client service environment.

Requirements

Strong communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
High level of professionalism and client-focused mindset.
Strong organizational and problem-solving abilities.
Ability to work independently as well as collaboratively within a team.
Proficiency in basic office software and comfort navigating client management systems.

Responsibilities

Serve as the main liaison for assigned client accounts, providing timely and accurate assistance.
Manage client inquiries, requests, and account updates with attention to detail and professionalism.
Maintain organized client records and ensure all information remains current.
Coordinate with internal departments to resolve issues and support client objectives.
Ensure client satisfaction through clear communication, follow-up, and proactive service.
Prepare reports, documentation, and account summaries as needed.
Contribute to continuous improvement by identifying opportunities to enhance the client experience.