Customer Account Representative
Alphabe Insight Inc•Boston, MA
About The Position
We are seeking a detail-oriented and client-focused Customer Account Representative to join our team in Boston. In this role, you will serve as a key point of contact for clients, ensuring their needs are met with efficiency and professionalism while supporting account growth and retention.
Requirements
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Problem-solving mindset with attention to detail
- Ability to manage multiple accounts simultaneously
- Professional demeanor and customer-focused attitude
- Proficiency in basic computer applications and CRM systems
Responsibilities
- Serve as the primary point of contact for assigned client accounts
- Build and maintain strong, long-lasting client relationships
- Respond promptly to client inquiries and resolve issues effectively
- Monitor account performance and identify opportunities for improvement
- Coordinate with internal teams to ensure timely delivery of services
- Maintain accurate records of client interactions and account activity
- Support the onboarding process for new clients
Benefits
- Competitive salary
- Growth opportunities within the company
- Professional development and skill-building support
- Collaborative and supportive work environment
- Stable, full-time position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
